Terms & Conditions

Definitions

We, our, our Company, The Company, us, Feel-Lombok, where used in this Contract, refers to Feel Lombok.

Article 1: Content of the Tour Contract 

Feel-Lombok undertakes the organization of arrangements and the administration of itineraries under the Tour Package Contract. Acceptance of these contract terms is a condition of placing a booking.

Article 2: Business Agent 

We reserve the right to engage other travel guides, professional organisers and arrangers, or other helpers within or outside of Indonesia, in having them make arrangements in whole, or in part on our behalf for the execution of the Tour Package Contract.

Article 3: Subscription for the Tour Contract 

  1. A Traveller who wishes to book any of our Tour Packages shall fill in the necessary information on the Booking Form as designated by us. Once we confirm the Tour Package and the date of the trip, the travellers or their agent must pay us the published deposit amount for the Tour Package. We will then forward a Booking Confirmation to the Traveller’s email detailing the Tour Package itinerary and all that is included. 
  2. In cases where the Traveller’s participation in the Tour Package requires special attention, the aforementioned Traveller shall specify their desired requirements within the Booking Form. We shall make reasonable attempts to accommodate such requests to our best ability. 
  3. Additional expenses (not mentioned in the Tour Packages list of inclusions) incurred as a result of special arrangements made at the request of the Traveller, shall be borne by the Traveller themselves. 

Article 4: Delivery of Contract Document 

  1. We shall promptly deliver to the Traveller a document – The Booking Confirmation, detailing the Tour Package Itinerary & inclusions. This will be sent to the Traveller’s email address.

Article 5: Tour Price

  1. The Traveller shall pay to Feel-Lombok, the deposit amount of the Tour Price, at the time of booking and after filling out the Booking Form, prior to the starting date of the Tour. 
  2. Once the deposit has been received, the trip will be booked, and the remining amount of the tour price will be paid in cash to the driver on the day of the trip, unless specified otherwise at time of booking. 

Article 6: Alteration of Contract Contents 

  1. In cases where unusual and unforeseen circumstances arise due to reasons beyond our control, including, but not limited to acts of God/providence, natural disaster, acts of war, civil commotion, suspension and/or closure of Tour Services such as transport and accommodation facilities, exercises and/or orders from government and other public agencies, the need to use transport services not based on our original transport plan, and where such circumstances affect the safe and smooth implementation of the Tour, we may be required to change the itinerary contents of the Tour Service, and other contents of the Tour Package Contract by promptly informing and/or explaining to the Traveller beforehand, the reasons for such circumstances being beyond our control, and the correlation between such circumstances and our subsequent changes. This shall be the case except at the time of an emergency, where the Traveller will be informed and/or receives an appropriate explanation after such changes have been made. 

Article 7: Alteration of the Tour Price 

  1. During Low Season and High Season our prices are subject to change, these changes reflect the market conditions.
  2. If a Traveller has booked a Tour Package and the Tour Package prices change, the Traveller will not be subject to these changes but will instead pay the agreed price at the time the booking was made.
  3. When the number of people participating in the Tour changes due to reasons not attributed to us after the conclusion of the Tour Package Contract, in cases where we have stated in the Booking Confirmation that the Tour Price varies with the number of people utilizing the transport facilities, we reserve the right to change the amount of the Tour Price as described in the Contract Document. This will be subject to discussion prior to the trip taking place. 

High Season

1st of July – 20th of October

20th of December – 10th of January

6th – 9th March 2019 and 24th – 27th March 2020

Article 8: Change of Traveller

  1. A Traveller who has concluded a Tour Package Contract with us, may assign his/her status under the said Contract to a third party/ other traveller. We require notification of this change via email or telephone from the original Traveller.
  2. Once we have been notified of this change, the third party who has acquired such status under the Tour Contract, shall inherit all rights and obligations concerning said Tour Package Contract as originally concluded by the Traveller.
  3. We reserve the right not to accept an assigned traveller in cases where the traveller is not suited to the specific trip, for example, if the traveller is too old, or too young or has special needs that we cannot accommodate. 

Cancellation of the Contract 

Article 9: The Traveller’s rights in cancelling the Contract 

The Traveller may, at any time, cancel the Tour Package Contract. Upon cancellation travellers will be refunded part of their deposit. Refunds will be dependent upon the following instances:

  1. Cancellation 1 month prior to the trip start date will result in a 50% refund of the trip deposit.
  2. Cancellation 2 weeks prior to the trip start date will result in a 25% refund of the trip deposit. 
  3. Cancellation less than 2 weeks prior to the trip start date will result in retention of the whole deposit by the Company.

In the instance when a traveller or partner-company has booked and paid for a trip/transport in full, they may cancel the Tour or Travel Package Contract at any time.

Upon cancellation travellers or the partner-company will be refunded part of their payment.

Refunds will depend upon the following instances:

  1. Cancellation 1 month prior to the trip start date will result in a 50% refund of the trip/transport payment.
  2. Cancellation 2 weeks prior to the trip start date will result in a 25% refund of the trip/transport payment. 
  3. Cancellation less than 2 weeks prior to the trip start date will result in retention of the whole trip/transport payment by the Company.

Article 10: Our Right to Cancel the Contract – Cancellation before the Start of the Tour 

We reserve the right to cancel the Package Tour Contract before the start of the Tour by explaining to the Traveller about the reason for the cancellation, in the following instances:

  1. In cases where unusual and unforeseen circumstances arise due to reasons beyond our control, including, but not limited to acts of God/providence, such as; earthquakes, volcanic eruptions/ smoke plumes, swells and unsafe sailing conditions, natural disaster, acts of war, civil commotion, suspension and/or closure of Tour Services such as transport and accommodation facilities, exercises and/or orders from government and other public agencies, and other such circumstances that affect the safe and smooth implementation of the Tour as scheduled according to the itinerary described in the Contract Document, or that have increased the potential of disabling the tour to an extreme extent. 
  2. In the case whereby we cancel a tour due to such unforeseen circumstances, we will refund 50% of the deposit for said Tour booked.

Article 11: Our Right to Cancel the contract- Cancellation after the beginning of the Tour 

We reserve the right to cancel part of the Package Tour Contract, in the following instances, even after the start of the Tour, by explaining to the Traveller about the reason for the cancellation. 

  1. In cases where the Traveller is considered unable to continue the said Tour due to the absence of a necessary aide/helper and/or other such causes. 
  2. In cases where the Traveller infringes on the safe and smooth implementation of the said Tour by not following instructions as given by our Tour Guide and/or other staff for the safe and/or smooth implementation of the Tour, or by disrupting the disciplinary order of group activities by physically assaulting and/or threatening said staff or other Travellers. 
  3. In cases where unusual and unforeseen circumstances arise due to reasons beyond our control, including, but not limited to acts of God/providence, natural disaster, acts of war, civil commotion, suspension and/or closure of Tour Services such as transport and accommodation facilities, exercises and/or orders from government and other public agencies, and other such circumstances that affect the safe and smooth implementation of the Tour. 

In the case of us cancelling a Tour after the beginning of the Tour, we shall refund said Traveller, the amount remaining after outsourced services have been paid for such as transport costs, boat fees, snorkelling fees, entrance fees, guide fees etc. 

Refunds shall be made within 30 days reckoned from the day immediately following the last day of the Tour as stated in the Booking Form. 

Article 12. – Arrangement for Return Trips after Cancellation of the Contract 

  1. In cases where we cancel the Tour Package Contract after the start of the Tour, we shall use our best endeavours to make arrangements for Tour Services as needed for the Traveller to return to the place of departure of said Tour at the request of the Traveller. 
  2. Any additional expenses required for such return trips to the place of departure shall be borne by the Traveller. 

 Administration of Itinerary 

Article 13: Administration of Itinerary 

  1. We shall make efforts to secure safe and smooth travel for the Traveller and carry out the services for the said Traveller, except where we have concluded a special contract with said Traveller which differs from the agreed Tour itinerary. 
  2.  We will make arrangements for alternative services in cases where the alteration of the Booking From contents become unavoidable. In cases where the Tour itinerary is to be changed, we shall try to minimize alterations of the Booking From by making the Tour Service contents after the change as close as possible to the originally planned contents. 

Article 14:  Instructions by Our Company 

  1. The Traveller is required to follow the reasonable instructions of our Company representative while the Tour is conducted from start to finish. This is done for the safe and smooth implementation of the Tour. 

Article 15: Services of Tour Guide or Company Representative

  1. We reserve the right to ask Tour Guides or others to accompany the Tour, depending on the contents of said Tour, for the handling of services, in whole or in part, which we consider necessary in connection with said Package Tour. 

The service hours for said Tour Guides or others shall, in principle, range from 8:00 to 20:00 hours. 

Article 16: Protective Measures 

  1. We reserve the right to take measures as necessary in cases where we consider the Traveller to be in a condition requiring attention and/or protection due to sickness, behaviour and/or injury. In such a case, the expenditure required for the said measures shall be borne by said Traveller and shall be payable by the Traveller. 

Responsibility

Article 17: Responsibility of Our Company 

  1. In cases where the Traveller suffers injury or damage to property arising due to reasons beyond our control, including, but not limited to acts of God/providence, natural disaster, acts of war, civil commotion, suspension and/or closure of Tour Services such as transport and accommodation facilities, exercises and/or orders from government and other public agencies, and other such circumstances, we shall not be held liable for compensation. 
  2. We are not responsible for the loss or theft of any of the Traveller’s personal items whilst on one of our Tours. 

Article 18: Accountability of the Traveller 

  1. In cases where we have suffered damage due to the direct intentions and/or fault of a Traveller, said Traveller shall be required to compensate us for the damage. 

Contact

Our team at Feel Lombok are happy to help you in navigating your adventure through Lombok.